Ask RiA and the digital workforce
People express intentions. Agents carry out responsibilities inside limits. Aether decides what each may do, and every action is attributable afterwards.
Ask RiA
The primary conversational layer. A user expresses an intention rather than searching through applications. Ask RiA understands the authenticated user, the organization, the role, the permissions and the current operational context, and generates the interface the intention needs.
- Ask
- Understand
- Explain
- Recommend
- Plan
- Approve
- Execute
- Verify
On a phone, Ask RiA is the ASK RiA app: binding to the device, biometric confirmation of sensitive actions and the same conversation as on the desktop. About the app →
What a conversation can bring up
- Tables, charts and records from the ERP
- Maps, routes and the position of a team
- Documents, generated or attached, with their links to customers, tickets and assets
- Timelines of an incident or a task
- Approvals, with the authority they require
- Camera and event panels, asset status, agent activity
- Scenarios from FutureEngine, with confidence
RiA AI Agents
A digital workforce operating inside clearly defined responsibilities: Finance, Sales, Procurement, Inventory, Operations, Customer Service, Field Service, HR, Projects, Compliance, Security operations, Buildings, Smart city operations, Robotics and Management. Not uncontrolled autonomous bots.
| Every agent has | Which means |
|---|---|
| Identity | A named agent, never an anonymous process. |
| Role | What it is for, in one sentence a manager understands. |
| Scope | The organizations, sites and processes it may touch. |
| Permissions | Granted by Aether, like a person's, and revocable. |
| Available tools | The actions it can take and the systems it can call. |
| Data access | What it may read, and what it may never see. |
| Authority limits | Amounts, actions and decisions that need a person. |
| Audit trail | Every action attributable, with its reasoning. |
| Human escalation rules | When it stops and hands over, and to whom. |
| Performance history | How it has done, visible to those who rely on it. |
Agents work together, and stop where a person must decide
- Sales Agent detects an opportunity
- Inventory Agent checks availability
- Procurement Agent finds a shortage
- Finance Agent checks the cash impact
- FutureEngine evaluates scenarios
- Aether verifies authority
- A person approves
- ERP executes
- RiA verifies the outcome
Every actor is distinguishable
In a timeline, a record or an approval, RiA shows whether a step was taken by a person, an AI agent, an automated system, a robot or an external integration.